Are Technical Service Bulletin Repairs Covered Under the Lemon Law?

Are Technical Service Bulletin Repairs Covered Under the Lemon Law?
By David J. Gorberg

Technical Service Bulletins are recommendations issued by vehicle manufacturers to the mechanics who work on them. They indicate the common causes of problems that might be reported for certain vehicles.

It's easy for consumers to become confused between Technical Service Bulletins (TSBs) and Recalls, as both involve written communication about vehicle repair issues, but recalls are specific to vehicle problems associated with safety, as determined by the National Highway Traffic Safety Administration.

Vehicle recalls are repaired at no cost to the vehicle owner under lemon law statutes, while owners are usually required to pay for repairs that are described by a Technical Service Bulletin unless its covered under warranty.

The National Highway Traffic Safety Administration (NHTSA) posts information about service bulletins, safety recalls, and defect investigations on their website, including a way to search for bulletins or recalls by make and model. The site also reports crash and rollover ratings, child car seat rating and recalls, current legislation under consideration, and studies related to vehicle and driver safety.

It's a good idea to periodically check for Technical Service Bulletins (TSBs) and safety recalls for the make and model of your vehicles. Notifications of safety recalls are mailed to vehicle owners, but TSBs are only delivered to repair shops who subscribe to those notices.

Developing awareness about the service issues relating to your specific vehicle(s), and to being proactive in learning about safety recalls, can help prevent problems before they happen or at least catch them very early on.

A bit of awareness and prevention on the part of the consumer can mean the difference between identifying a potentially disruptive or even dangerous issue with your vehicle before it becomes a problem and finding out after an accident or loss of vehicle use.

Article Source: http://EzineArticles.com/?expert=David_J._Gorberg

Are Technical Service Bulletin Repairs Covered Under the Lemon Law?

BBB and the PA Lemon Law

BBB and the PA Lemon Law
By Greg Artim

The Pennsylvania Lemon Law is a law that defines the rights and remedies that you have if you purchase a new vehicle that becomes defective. The PA Lemon Law sets forth that you are entitled to a free replacement vehicle or a full refund of the purchase price if your vehicle exhibits defects which substantially impair the use, value or safety of the vehicle. If the manufacturer cannot repair the vehicle after a reasonable number of attempts, the vehicle is deemed a lemon.

Unfortunately, while you are entitled to one of the aforesaid remedies, vehicle manufacturers rarely just voluntarily buy back your vehicle under the law, even if it meets the established criteria of the Lemon Law. In that instance, you will have to initiate a lemon law claim. Under the law, you must first resort to the manufacturer's informal dispute resolution program, if they maintain one, prior to filing a lemon law lawsuit.

This is where the Better Business Bureau comes in. In Pennsylvania, the Better Business Bureau runs the informal dispute resolution program for many of the major automobile manufacturers. The BBB runs the dispute resolution program for Acura, Audi, Ford, GM, Hyundai, Infiniti, Isuzu, Kia, Lincoln, Mazda, Mercury, Nissan, Saab, Saturn and Volkswagen.

How does the BBB program work? Its very simple and is merely a format for exchanging information, then having a neutral arbitrator review the facts and making a decision. Our office files several of these claims each week, so it has become second nature here, but in a nutshell: The first thing is to initiate a claim with the BBB.

This can be done by filling out their online complaint form. You will need to provide various types of information here, including the standard contact info for yourself. You will also have to provide the make, model and year of the vehicle, along with the VIN. Next, you will provide a list of and an explanation of the vehicle's defects and repair attempts. After that, you will want to forward copies of all of your vehicle's relevant documentation (purchase agreement, financing agreement, repair orders, etc...) to the BBB.

You will next want to submit a written narrative of the problems with the vehicle and why you believe the vehicle is a Lemon. This information will be passed along to the manufacturer, who will formulate a response. After the response is received, the BBB Arbitrator will wish to inspect the vehicle, perhaps taking it for a test drive. He/She will render a decision within a matter of days. The entire process is supposed to take 40 days from start to finish.

It is important to know that the Arbitrator's decision is binding upon the manufacturer, but IS NOT binding on you. What that means is that you have the right to proceed with a lawsuit if you don't like the Arbitrator's decision, but the manufacturer does not have that same right.

On a separate but related note, the BBB runs the informal dispute resolution program for many manufacturers in many states. Check with you're an experienced Lemon Law Attorney in your state to see if you must participate in this program prior to filing a lawsuit.

Article Source: http://EzineArticles.com/?expert=Greg_Artim

BBB and the PA Lemon Law